Help with car hire, rentals on Carhireairport

Please send us an e-mail to reservations@codigo-id.com, indicating the following:

booking reference number or full name, date and location of pick up, company, rental agreement number.

Without those dates, we cannot process your complaint. We will contact with the corresponding supplier and arrange the refund of the amount charged overdue. This can take easily up to 28 days.

I HAVEN´T RECEIVED THE VOUCHER. WHAT SHALL I DO?

I HAVEN´T RECEIVED THE VOUCHER. WHAT SHALL I DO?

Please contact us BEFORE TRAVELLING by e-mail to reservations@codigo-id.com, indicating your booking reference number or the name shown on the reservation, pick up date and location. It is no problem to re-send the voucher.

I WANT TO GIVE YOU SOME FEED BACK / COMPLAINT ETC. HOW CAN I DO THIS?

I WANT TO GIVE YOU SOME FEED BACK / COMPLAINT ETC. HOW CAN I DO THIS?

We value every feedback, as it helps us making improvements to the service we provide. You can contact us to reservations@codigo-id.com.

If you have a complaint regarding your car hire, please send us an e-mail or fax to + 34 952 057 241, containing the following information:

booking reference number (CI-....), rental agreement number, date and location of pick up.

Please not that without those dates, we are not able to process your complaint.

IS THERE A MINIMUM / MAXIMUM AGE?

IS THERE A MINIMUM / MAXIMUM AGE?

Please look up this information in the rental terms and conditions of the respective country and company you wish to book.

In many countries, there is a surcharge for „young drivers“ and they can only rent economic cars. Restrictions in the insurance coverage may apply (e.g. in some countries drivers aged under 25 cannot purchase an additional insurance to avoid the excess charge).

MY CREDIT CARD IS NOT ACCEPTED. WHAT SHALL I DO?

MY CREDIT CARD IS NOT ACCEPTED. WHAT SHALL I DO?

Please make sure that you inserted the 16-digit number correctly and WITHOUT spaces in between, that the expiry date is correct and that you have chosen the correct credit card type. If the problem persists, you can either print out the whole booking page and send us the booking request by fax to + 34 952 057 241, or you send us the booking request by e-mail, indicating the same dates as in the booking form on our internet site. We will then process your booking and send you confirmation / notification of booking status by e-mail within 24 hours.

ONE WAY

ONE WAY

This means picking up the car at one location and dropping off at another. There is often a charge payable at time of pick up of the vehicle. If you do not find the exact amount in the rental terms and conditions on our internet site, please e-mail us to reservations@codigo-id.com and we will advise you by return e-mail. We highly recommend you to inform yourself about this fee BEFORE picking up the vehicle. In some countries (e.g. Chile, Norway, Argentina, USA, Canada...) this surcharge can be very high.
All one way rentals are on request and have to be confirmed by us.

WHAT ADDITIONAL INSURANCES DO YOU OFFER?

WHAT ADDITIONAL INSURANCES DO YOU OFFER?

Any additional protection must be purchased directly at the pick up location. For further information, please contact this office directly. You receive the telephone number with the booking confirmation by -mail.